Please check our list of Frequently Asked Questions (along with answers) and if you don’t find what you’re looking for drop us a note on the form to the right and we’ll get back with you. Thank you!

Our Most Asked Questions

Does Umbrella Properties allow pets?
  • Yes! Most of our properties accept pets, although the maximum is two pets, and there are some weight restrictions. You will be required to pay $25 pet rent per pet each month. Ask the complex manager or the Umbrella Properties office about specific pet policies.
Do you charge an application fee?
  • Umbrella Properties does not charge a fee to apply. However, once you are approved to move in we will charge a $35 screening fee per application for most units, and a $40 screening fee at The Crossings Apartments and West Eugene Duplexes.
How about other deposits?
  • We charge a refundable security deposit that is equal to the amount of your monthly rent. In some circumstances we charge a second security deposit that is $100 less than your monthly rent. We also charge a $200 refundable carpet cleaning deposit.
Does Umbrella Properties take section 8 (HUD) tenants?
  • We accept section 8, HUD VASH and other HUD subsidized programs in all of our properties. Make sure to ask the office or complex manager for further information.
What are your rental requirements?
  • All applicants must provide a picture identification issued by a government agency. If you are applying to Sorgenfri & Hawthorne Park or McKenzie Meadow you must also provide your social security card (or an acceptable substitute verifying your social security number) when you meet with the manager before move-in.
  • The primary applicant must be eighteen (18) years of age or older. 
  • Each applicant 18 years of age or older must qualify individually, except for credit histories that are combined.
  • Unfavorable information for an individual applicant may result in denial of the total application. All Section 8 applicants must sign a consent form allowing the Housing Authority to release information from their file regarding your rental history.
  • The behavior and demeanor of applicants during the application process will be considered.
  • Information that is misrepresented on the application may be reason to deny the application, or if the misrepresentations are found after a rental agreement is signed, your rental agreement may be terminated.
  • Two (2) years of verifiable unbroken rental history from a third-party landlord with positive recommendations is required. Questions asked will include:
    • Was/is rent paid on time?
    • Length of tenancy?
    • Was proper notice given?
    • Did the applicant have any NSF checks?
    • Would you rent to this person(s) again?

Conditionally Approved

  • Applicant lacks three (3) years of history because of student status, previously living with parents, owning a home, or in the military.

POSSIBLE REASONS FOR DENIAL: Significant complaints or noncompliance violations will result in the denial of the application, such as:

  • Repeated disturbances to the neighbors’ peace
  • Reports of illegal activity
  • Damage to the property beyond normal wear and tear
  • Unpaid rent or damage charges
  • Reports of violence or threats to landlords, neighbors, or staff
  • Allowing persons or pets not on the lease to reside on the premises
  • Failure to give proper notice when vacating the property.
  • Home ownership may be verified through the county tax assessor’s office. Mortgage payment must be current to reflect positive rental history.
  • Any recorded or non-recorded eviction may result in denial of the application.
  • Any balance owed related to previous housing may result in denial of the application.
  • Three (3) or more NSF rent checks within a period of one (1) year may result in denial.
  • Rental history demonstrating residency, but not third-party rental history, may require an additional security deposit.
  • A co-signer may be required when rental history does not meet the stated third-party rental criteria, but residency can be verified with parents, student housing, or military housing.
  • Previous non-payment of rent notices within a period of one (1) year may result in denial.
  • The monthly combined gross household income must be at least two and a half (2.5) times the stated monthly rent.
  • Employment verification will be made by phone/fax confirming position in company, length of employment, salary, and future with company. A current paycheck stub showing year-to-date earnings, W2 or tax return may be required.
  • Self-employed applicants may be required to show proof of income through copies of the previous two year’s tax returns.
  • Non-employment sources of income may be verified by contacting the source (Bank Accounts, Alimony, Child Support, Trust Accounts, Social Security, Unemployment, Welfare, Grants/Loans) or by applicants furnishing social security award letters, school loan award letters, savings account or checking account statements.
  • The application may be denied if your source of income cannot be verified or does not meet the dollar requirements.
  • An acceptable credit history for at least the last three (3) years with no account ratings higher than a “4”. No unpaid collections, liens, or judgments in the last three (3) years.
  • The combined debt-to-income ratio does not exceed 45%.
  • Arrests and/or convictions may be evaluated. Applicants may not have a criminal history in the manufacturing and/or selling of illegal substances, be a current user of illegal substances, be involved in gambling, prostitution, or any other crime that would deem to be a threat to the community property, residents and/or staff.
How many people can live in the apartment?
  • Umbrella Properties follows the HUD guidelines, which are 2 people per bedroom plus one.
How can I get on waiting list?
  • If your application has been approved but there are no units available you can request the property manager to put you on a waiting list.
What can I do if my application is denied?
  • Since each manager processes their own applications you may apply at other Umbrella Properties Apartments. You can turn in a new application to Scott or Mike at our headquarters in Coburg with a request for re-processing due to denial by on-site manager.
Do you have affordable housing options?
  • We have a lot of experience working with individuals with a wide array of situations. Whether you are on a fixed income, social security, disability, a student living off of student loans, or work a 9 to 5 job, we feel we can accommodate most situations. Search the Umbrella Properties available units and apply today!

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