Please check our list of Frequently Asked Questions (along with answers) and if you don’t find what you’re looking for drop us a note on the form to the right and we’ll get back with you. Thank you!

Our Most Asked Questions

  • Yes! Most of our properties accept pets, although the maximum is two pets, and there are some weight restrictions. You will be required to pay $25 pet rent per pet each month. Ask the complex manager or the Umbrella Properties office about specific pet policies.
  • Umbrella Properties does not charge a fee to apply. However, once you are approved to move in we will charge a $35 screening fee per application for most units, and a $40 screening fee at The Crossings Apartments and West Eugene Duplexes.
  • We charge a refundable security deposit that is equal to the amount of your monthly rent. In some circumstances we charge a second security deposit that is $100 less than your monthly rent. We also charge a $200 refundable carpet cleaning deposit.
  • We accept section 8, HUD VASH and other HUD subsidized programs in all of our properties. Make sure to ask the office or complex manager for further information.
  • All applicants must provide a picture identification issued by a government agency. If you are applying to Sorgenfri & Hawthorne Park or McKenzie Meadow you must also provide your social security card (or an acceptable substitute verifying your social security number) when you meet with the manager before move-in.
  • The primary applicant must be eighteen (18) years of age or older. 
  • Each applicant 18 years of age or older must qualify individually, except for credit histories that are combined.
  • Unfavorable information for an individual applicant may result in denial of the total application. All Section 8 applicants must sign a consent form allowing the Housing Authority to release information from their file regarding your rental history.
  • The behavior and demeanor of applicants during the application process will be considered.
  • Information that is misrepresented on the application may be reason to deny the application, or if the misrepresentations are found after a rental agreement is signed, your rental agreement may be terminated.
  • Two (2) years of verifiable unbroken rental history from a third-party landlord with positive recommendations is required. Questions asked will include:
    • Was/is rent paid on time?
    • Length of tenancy?
    • Was proper notice given?
    • Did the applicant have any NSF checks?
    • Would you rent to this person(s) again?

Conditionally Approved

  • Applicant lacks three (3) years of history because of student status, previously living with parents, owning a home, or in the military.

POSSIBLE REASONS FOR DENIAL: Significant complaints or noncompliance violations will result in the denial of the application, such as:

  • Repeated disturbances to the neighbors’ peace
  • Reports of illegal activity
  • Damage to the property beyond normal wear and tear
  • Unpaid rent or damage charges
  • Reports of violence or threats to landlords, neighbors, or staff
  • Allowing persons or pets not on the lease to reside on the premises
  • Failure to give proper notice when vacating the property.
  • Home ownership may be verified through the county tax assessor’s office. Mortgage payment must be current to reflect positive rental history.
  • Any recorded or non-recorded eviction may result in denial of the application.
  • Any balance owed related to previous housing may result in denial of the application.
  • Three (3) or more NSF rent checks within a period of one (1) year may result in denial.
  • Rental history demonstrating residency, but not third-party rental history, may require an additional security deposit.
  • A co-signer may be required when rental history does not meet the stated third-party rental criteria, but residency can be verified with parents, student housing, or military housing.
  • Previous non-payment of rent notices within a period of one (1) year may result in denial.
  • The monthly combined gross household income must be at least two and a half (2.5) times the stated monthly rent.
  • Employment verification will be made by phone/fax confirming position in company, length of employment, salary, and future with company. A current paycheck stub showing year-to-date earnings, W2 or tax return may be required.
  • Self-employed applicants may be required to show proof of income through copies of the previous two year’s tax returns.
  • Non-employment sources of income may be verified by contacting the source (Bank Accounts, Alimony, Child Support, Trust Accounts, Social Security, Unemployment, Welfare, Grants/Loans) or by applicants furnishing social security award letters, school loan award letters, savings account or checking account statements.
  • The application may be denied if your source of income cannot be verified or does not meet the dollar requirements.
  • An acceptable credit history for at least the last three (3) years with no account ratings higher than a “4”. No unpaid collections, liens, or judgments in the last three (3) years.
  • The combined debt-to-income ratio does not exceed 45%.
  • Arrests and/or convictions may be evaluated. Applicants may not have a criminal history in the manufacturing and/or selling of illegal substances, be a current user of illegal substances, be involved in gambling, prostitution, or any other crime that would deem to be a threat to the community property, residents and/or staff.
  • Umbrella Properties follows the HUD guidelines, which are 2 people per bedroom plus one.
  • If your application has been approved but there are no units available you can request the property manager to put you on a waiting list.
  • Since each manager processes their own applications you may apply at other Umbrella Properties Apartments. You can turn in a new application to Scott or Mike at our headquarters in Coburg with a request for re-processing due to denial by on-site manager.
  • We have a lot of experience working with individuals with a wide array of situations. Whether you are on a fixed income, social security, disability, a student living off of student loans, or work a 9 to 5 job, we feel we can accommodate most situations. Search the Umbrella Properties available units and apply today!

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